Here are a selection of Frequently Asked Questions, alongside helpful links and contact details to help you get in touch with the right people.

How do I apply for Citizenship?

The Citizenship Unit opening hours are Monday to Friday, to 4pm. For more details please contact the Citizenship Unit at: The Old Courthouse, St Albans Road East, Hatfield, AL10 0ES
T: 01707 897396

How do I find out about roadwork’s near me?

To find out about roadwork’s near you, please visit If you require further information, please visit Hertfordshire County Council’s website.

How do I apply for a Bus Pass or Disability Parking badge?

For information on bus passes and blue badges, please visit Hertfordshire County Council’s website or call 0300 123 4042

  • If you want to apply for a Blue Badge in Hertfordshire, you can apply online or by post.
  • If you are disabled and want to apply for a Bus Pass in Hertfordshire, you can apply online.
  • If you want to apply for an older person’s Bus Plass in Hertfordshire, you can apply online.

How do I register to vote?

You can register to vote at  Find out everything you need to know about voting in the UK here

Can I pay my Council Tax?

Welwyn Hatfield Borough Council administer Council Tax payments for the borough, please visit their website for details of payment methods or to pay online, or alternatively please telephone 01707 357000.

Can I apply for housing? Can I pay my rent?

For all housing enquiries, please visit Welwyn Hatfield Borough Council’s website – here you will be able to make an application for housing or pay your rent online.

How do I report a pothole?

To report any of the following faults; pothole, street lights, flooding, traffic signals, please use Hertfordshire County Council’s online fault reporting system or telephone 0300 123 4047

Can I order a copy of my marriage certificate?

To order a copy of your marriage certificate, please either telephone Hertfordshire County Council on 0300 123 4045 or visit their website.

Can I put my child’s name down for a school place?

To apply for a reception, junior and senior school place, please visit the Hertfordshire County Council website

Which council does what?

AllotmentsHatfield Town Council01707 270772
Archives and Local StudiesHertfordshire County Council0300 1234040
Hatfield LibraryHertfordshire County Council0300 1234040
Blue BadgesHertfordshire County Council0300 1234040
Building Regulations/Building ControlWelwyn Hatfield Borough Council01707 357000
Bus PassesHertfordshire County Council0300 1234040
Bus SheltersHertfordshire County Council0300 1234040
Car Parks and On-Street ParkingWelwyn Hatfield Borough Council01707 357000
CemeteriesWelwyn Hatfield Borough Council01707 357000
Children & Lifelong LearningHertfordshire County Council0300 1234040
Children’s ServicesHertfordshire County Council0300 1234040
Christmas Lights/TreesWelwyn Hatfield Borough Council01707 357000
Clean AirWelwyn Hatfield Borough Council01707 357000
Consumer Protection/Advice Hertfordshire County Council0300 1234040
Consumer Protection/Advice For BusinessesHertfordshire County Council0300 1234040
Council Tax CollectionWelwyn Hatfield Borough Council01707 357000
Economic DevelopmentWelwyn Hatfield Borough Council01707 357000
Education (Including free school meals)Hertfordshire County Council0300 1234040
ElectionsWelwyn Hatfield Borough Council01707 357000
Emergency PlanningHertfordshire County Council0300 1234040
Environmental HealthWelwyn Hatfield Borough Council01707 357000
Family Information Service/Childcare InformationHertfordshire County Council0300 1234040
Fire & Rescue ServiceHertfordshire County Council0300 1234040
Fire Safety EnquiriesHertfordshire County Council0300 1234040
Footpaths/BridlewaysHertfordshire County Council0300 1234040
Grants for Various ActivitiesHertfordshire County Council0300 1234040
Grants to Voluntary OrganisationsHatfield Town Council01707 270772
Health and Community ServicesHertfordshire County Council0300 1234040
HighwaysHertfordshire County Council0300 1234040
Highways LightingHertfordshire County Council0300 1234040
HousingWelwyn Hatfield Borough Council01707 357000
LibrariesHertfordshire County Council0300 1234040
Local Development FrameworkHertfordshire County Council0300 1234040
Local LicensingWelwyn Hatfield Borough Council01707 357000
MarketsWelwyn Hatfield Borough Council01707 357000
Minerals & Waste PoliciesHertfordshire County Council0300 1234040
Parking PermitsWelwyn Hatfield Borough Council01707 357000
Pest ControlHertfordshire County Council0300 1234040
PlanningWelwyn Hatfield Borough Council01707 357000
Public TransportHertfordshire County Council0300 1234040
Refuse & Recycling CollectionWelwyn Hatfield Borough Council01707 357000
Refuse DisposalHertfordshire County Council0300 1234040
Registration – birth, marriages and deathsHertfordshire County Council0300 1234040
Road SafetyHertfordshire County Council0300 1234040
Hatfield LibraryHertfordshire County Council0300 1234040
Social Care & Health for AdultHertfordshire County Council0300 1234040
Social Care & Health for ChildrenHertfordshire County Council0300 1234040
Trades Description/Trading StandardsHertfordshire County Council0300 1234040
Transport PlanningHertfordshire County Council0300 1234040
TransportationHertfordshire County Council0300 1234040
Tree PreservationWelwyn Hatfield Borough Council01707 357000
WasteAwareHertfordshire County Council0300 1234040
Youth/Children’s ServicesHertfordshire County Council0300 1234040